Frequently Asked Questions

For bulk or special orders, please contact us directly. Our friendly customer service team will be happy to assist you with any specific requests or questions.

No. All products sold on our website are intended strictly for laboratory research or educational purposes only. Any personal use or human consumption of our products is strictly prohibited. For full details, please review our Terms & Conditions.

We currently accept Zelle and Cash App. We hope to be able to accept credit cards by 10/31/26.

Please check your tracking number provided in your shipping confirmation email. If the tracking has stalled or if the package is marked "delivered" but you have not received it, please contact us and we will assist you in opening a ticket with the carrier.

Yes. If your order hasn't shipped yet, you can cancel it by contacting us. Once confirmed, we'll process your refund.

Due to the sensitive nature of research peptides and the risk of degradation once they leave our controlled environment, opened products cannot be returned or exchanged. However, if there is an error with your order or a product arrives damaged, please contact our support team immediately so we can make it right.

If we have not shipped your order out and have approved a refund, your refund typically appears in your account within 2–3 business days after being processed.

Yes! We offer free expedited shipping on orders over $500

Orders paid Monday to Friday before 12:00 PM EST are eligible for same-day shipping.

Orders paid after 12:00 PM EST, on weekends, or on holidays will ship on the next business day.

We can express ship anywhere in the US for an additional cost. Contact us for a quote.

Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow your package every step of the way.

Yes. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.

No. We only ship to US addresses, unless otherwise stated.

Lyophilized (Powder Form): Store in a cool, dry place away from direct sunlight. For long-term storage (months/years), they should be kept in a freezer at -20°C.

Reconstituted (Mixed): Once mixed with a solvent (such as bacteriostatic water), the solution must be kept refrigerated (2°C to 8°C) and used within the timeframe dictated by your research protocol (typically 4-6 weeks).

In their lyophilized (powder) state, our peptides remain stable for up to 24 months if stored properly.